Transform your customer service with AI-powered solutions
Sign up. Upload docs. First-line tickets resolve from your policies in seconds — humans keep the edge cases.
First response
< 30s
was 10+ min
Deflected today
186
74% of volume
Docs indexed
42
PDF · DOCX · MD
Coverage
24/7
3 languages
Email automation
Campaigns from behavior + your templates. Subject lines generated from FAQs.
AI query resolution
Answers cite the uploaded policy, with a fallback to escalate.
Live chat
Always-on first line. Queue only the tickets that need a human.
Operator playground
CloudServe workspace · last train 11 min ago
Setup checklist
Company infoComplete
Email templates4 live
FAQs generator12 published
Policies generator2 drafts
AI assistant toneProfessional, short
Escalation rulesBilling + legal
Try the assistant
How do refunds work after 14 days?
Per Refund Policy §3, refunds after 14 days need a ticket and manager approval. I can open that flow and attach the excerpt.
What about EU VAT on invoices?
Cited billing-handbook.pdf p.6. VAT is added for EU business customers unless a valid VAT ID is on file.
Live support
Queue · AI first line · human takeover
| Ticket | Customer | Topic | Wait | Status |
|---|---|---|---|---|
| #4412 | nina@forge.io | Password reset | 8s | Resolved |
| #4411 | leo@northwind | Refund after 20d | 12s | Resolved |
| #4410 | sam@kite | Custom SLA | 4m | Escalated |
| #4409 | ira@harbor | Invoice VAT | 11s | Resolved |
| #4408 | pat@solace | SSO setup | 2m | Waiting human |
| #4407 | maya@arcadia | Data retention | 6s | Resolved |
| #4406 | ben@meridian | Seat overage | 9m | Billing queue |
Ticket #4411 · leo@northwind
AICan I get a refund after 20 days?
I checked refund-policy.pdf §3. After 14 days we need manager review. I’ve queued that and sent the excerpt. Expected reply: 1 business day.
Thanks — can you also pause billing?
That’s a billing action, so I’ve escalated to a human with the refund ticket linked.
Email studio
4 live campaigns · 2 drafts · brand voice from company-info
Live
Welcome
Day-0 from company-info.md. Open rate 61%.
Last send · 214 recipients
Scheduled
Policy update
Fires when policies-generator publishes.
Tue 09:00
Draft
Win-back
Subjects generated from top 12 FAQs.
Needs legal pass
Live
Ticket resolved
Transactional · cites the source doc.
Live
Escalation notice
Human SLA 4h · includes transcript.
Paused
NPS ask
Paused after 40% unsub last batch.
Knowledge
Chunked, embedded, cited in every AI answer
| File | Type | Chunks | Updated | Used in answers | Status |
|---|---|---|---|---|---|
| product-handbook.pdf | 86 | Aug 28 | 412 | Ready | |
| refund-policy.pdf | 14 | Aug 12 | 198 | Ready | |
| sla.docx | Word | 9 | Jul 30 | 44 | Ready |
| billing-handbook.pdf | 22 | Aug 02 | 71 | Ready | |
| onboarding-faq.md | Generated | 12 | Today | 33 | AI |
| security-whitepaper.pdf | 40 | Jun 18 | 19 | Reindex |
Analytics
Last 7 days · CloudServe
Tickets
1,204
AI resolved
74%
CSAT
4.7
Escalation
9%